Online Reputation Training

Online Reputation Management

• The Global Review Index
• The Global Review Index™ explained
• Does Semantic Analysis affect my GRI™
• What is the Competitive Quality Index™ (CQI™)

Responding to Reviews

• How to respond to Online Reviews using ReviewPro
• How to respond to reviews on Google My Business
• How does the Management Responses functionality work?
• How can I set the Management Response Strategy for reviews (ORM)?
• Creating a case
• Which Rules/Restrictions should I consider before start publishing Reviews?
• Why do my review responses not appear on the review source?

MyPage

• Your own ORM Report/Dashboard

Semantic Analysis - Taking Action on Guest Feedback

• Semantic Introduction
• Identify areas if improvement
• Semantic - Glossary of Terms
• Semantic Dashboard
• Semantic Results
• Semantic Mentions

Competition

• Competition
• Competition - Dashboard
• Competition ORM
• Competition by Category
• Competition - Semantic
• Management Response - by Competition

ORM Training Session (English)

ORM Training Session (Italiano)

ORM Training Session (Español)

ORM Training Session (Français)

ORM Training Session (普通话)